Kiwara Guesthouse Privacy Policy

Last Updated: November 2025

 

1. Introduction

Kiwara Guesthouse (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with South Africa’s Protection of Personal Information Act (POPIA).

 

By using our website, booking form, or contacting us through any channel (including WhatsApp, email, or phone), you consent to the collection and use of your information as outlined below.

2. Information We Collect

We may collect and process the following personal data:

• Full name and contact details (email, phone number)

• ID or passport number (for check-in verification)

• Payment details or proof of payment

• Booking information (dates, room type, special requests)

• Communications via email, WhatsApp, or forms submitted through our website

3. How We Use Your Information

Your information is collected and used to:

• Process and confirm bookings

• Communicate with you before, during, and after your stay

• Issue invoices and payment confirmations

• Comply with guest registration and legal requirements

• Improve our guest services and communication experience

 

We do not sell or share your personal data with any third parties for marketing purposes.

4. Data Storage and Security

We take appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse.

Your data is stored securely on protected devices and cloud systems with password and encryption protection.

5. Third-Party Services

We may use third-party platforms (such as BetterGuest, Booking.com, or Lekkeslaap) to manage bookings and guest communication.

These services have their own privacy policies, and we encourage you to review them when using those platforms.

6. Your Rights
(POPIA Compliance)

Under POPIA, you have the right to:

• Request access to the personal information we hold about you

• Request correction or deletion of your personal data

• Withdraw consent for processing (where applicable)

To exercise these rights, contact us at:

📧 reception@kiwaraguesthouse.co.za

7. Retention of Data

We retain guest information only for as long as necessary to fulfill the purposes of booking and accounting, unless otherwise required by law.

8. Changes to This Policy

 

We may update this Privacy Policy periodically. Any updates will be posted on our website with a new “Last Updated” date.

Legal Disclaimer

 

Kiwara Guesthouse strives to ensure that all information on this website is accurate and up to date. However, we make no warranties or representations regarding the accuracy or completeness of any information provided.

 

All bookings are subject to our Terms & Conditions.

Kiwara Guesthouse will not be held liable for any loss, damage, or inconvenience caused by reliance on information or services obtained from this site.

 

While we provide solar backup power for essential services (lights, TV, and Wi-Fi), we are not liable for disruptions caused by power failures, load-shedding, or system downtime.

 

By using this website or making a booking, you agree that Kiwara Guesthouse and its representatives are not responsible for any direct or indirect damages resulting from the use of this site or your stay, except in cases of proven negligence.